{"id":15180,"date":"2026-08-05T11:37:55","date_gmt":"2026-08-05T08:37:55","guid":{"rendered":"https:\/\/nulu.ee\/?page_id=15180"},"modified":"2026-08-05T13:14:23","modified_gmt":"2026-08-05T10:14:23","slug":"devoluciones-y-desistimiento","status":"publish","type":"page","link":"https:\/\/nulu.ee\/es\/devoluciones-y-desistimiento\/","title":{"rendered":"Devoluciones y desistimiento"},"content":{"rendered":"<p>Si algo no ha ido bien, no pasa nada. Tienes derecho a desistir de tu pedido en un plazo de 14 d&iacute;as desde la recepci&oacute;n del producto, sin necesidad de justificar el motivo.<\/p>\n<h2>&iquest;C&oacute;mo devolver un producto?<\/h2>\n<ol>\n<li>Rellena el siguiente formulario de desistimiento o escr&iacute;benos a hello@nulu.ee.<\/li>\n<li>Te enviaremos lo antes posible una confirmaci&oacute;n de que hemos recibido tu solicitud de desistimiento. La confirmaci&oacute;n incluir&aacute; el contenido de la solicitud, la fecha de presentaci&oacute;n y la direcci&oacute;n de devoluci&oacute;n en Espa&ntilde;a.<\/li>\n<li>Env&iacute;anos el producto de vuelta a Espa&ntilde;a en un plazo de 14 d&iacute;as desde la presentaci&oacute;n de la solicitud de desistimiento. Los gastos de env&iacute;o de la devoluci&oacute;n corren de tu cuenta.<\/li>\n<li>Cuando el producto llegue a nosotros sin usar y en su estado original, te devolveremos el dinero (incluidos los 4,90&euro; de gastos de env&iacute;o) en un plazo de 14 d&iacute;as desde que recibamos el producto devuelto o presentes un justificante de su env&iacute;o.<\/li>\n<\/ol>\n<h2>&iquest;Cu&aacute;ndo no se aplica el derecho de desistimiento?<\/h2>\n<p>En el caso de algunos productos, el derecho de desistimiento no puede ejercerse una vez abierto el envase, si se trata de un producto precintado por razones de protecci&oacute;n de la salud o de higiene. Esto se aplica, por ejemplo, a los pantalones de aprendizaje, pantalones de entrenamiento y otros productos que entran en contacto con zonas &iacute;ntimas. Si el envase precintado de dicho producto ha sido abierto, lamentablemente no podremos aceptar la devoluci&oacute;n.<\/p>\n<p>El derecho de desistimiento tampoco se aplica a:<\/p>\n<ul>\n<li>Productos confeccionados o personalizados seg&uacute;n tus especificaciones.<\/li>\n<\/ul>\n<h2>Solicitud de desistimiento<\/h2>\n<p>Rellena el formulario si deseas desistir de tu pedido. Te enviaremos de inmediato una confirmaci&oacute;n con el contenido y la fecha de la solicitud.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f15177-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"15177\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/15180#wpcf7-f15177-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"15177\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15177-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Tu nombre (nombre y apellidos) *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tu direcci\u00f3n de correo electr\u00f3nico *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> N\u00famero de pedido *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ej. #12345\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Fecha del pedido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"order-date\" \/><\/span> <\/label>\n<\/p>\n<p><label> \u00bfQu\u00e9 productos deseas devolver? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"products\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indica los productos que deseas devolver\" name=\"products\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Informaci\u00f3n adicional (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"additional-info\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"additional-info\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"kinnitan-taganemise\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"kinnitan-taganemise\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Confirmo el desistimiento. Por la presente deseo desistir del pedido mencionado, realizado a trav\u00e9s de nulu.ee.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar solicitud de desistimiento\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<h2>&iquest;Tienes preguntas?<\/h2>\n<p>Escr&iacute;benos sin problema: hello@nulu.ee<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si algo no ha ido bien, no pasa nada. Tienes derecho a desistir de tu pedido en un plazo de<\/p>\n","protected":false},"author":168,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15180","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devoluciones y desistimiento - Nulu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nulu.ee\/es\/devoluciones-y-desistimiento\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoluciones y desistimiento - Nulu\" \/>\n<meta property=\"og:description\" content=\"Si algo no ha ido bien, no pasa nada. 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